Parcel firms ‘failing to deliver on performance’
Hermes at bottom of a Citizens Advice league table, but most major firms had satisfaction problems. …
“Our own data shows that more than 99.5% of all DPD parcels are delivered right first time, which is one of the main reasons we have been voted top in MoneySavingExpert’s annual parcel delivery customer satisfaction poll of over 10,000 recipients, eight years running.”
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