Energy firms face deadline in review of direct debit hikes
Some companies have three weeks to respond to accusations they have set direct debits too high. …
An Ofgem spokesperson said: “Our top priority is to protect consumers and we recently wrote to suppliers to alert them that we are commissioning a series of market compliance reviews to ensure, amongst other things, that they are handling direct debits fairly, and that overall, they are held to higher standards for performance on customer service and protecting vulnerable customers.”
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