Zara starts charging shoppers for online returns
But customers can still return clothes purchased online from the fashion giant for free in stores. …
Where a return in a shop can be processed quickly, and physically put back on a rail ready for re-sale, it’s a very different picture online. Items need to be returned via a courier, sent to a warehouse, unpacked, cleaned, and then put out for re-sale, and that process is not just more expensive, but means clothes in particular may have missed their season.
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