Covid: Family’s anger over 92-year-old’s hospital care

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Elsbeth Jones says it took 27 hours for an ambulance to arrive and drop her mother in hospital. …

Mandy Rayani, executive director of nursing, quality and patient experience at Hywel Dda, said: “While we are unable to comment on individual patient cases, we are always sorry to hear of any instance where patients feel they have not received an appropriate standard of care.

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