Vow to tackle long waits to make a complaint
The financial regulator says new rules should tackle some of the biggest frustrations for consumers. …
Matthew Upton, director of policy at Citizens Advice, said: “Customers should get good service at a fair price. Yet time and time again we see firms overcharging loyal customers, selling poor products and making it tricky for shoppers to make careful, informed decisions. In a fast-changing world, it’s harder than ever for regulators to adapt and protect consumers.
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