Energy Ombudsman complaints at a record high
The most common complaints include incorrect billing, poor customer service and problems switching suppliers. …
On Thursday, Chris O’Shea, the boss of Centrica which owns British Gas, told the BBC: “There is nothing that I can say that can express the horror I had when I heard this, when I read this. It is completely unacceptable. The contractor that we’ve employed, Arvato, has let us down but I am accountable for this.”
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