Santander boss says ring if you need financial help

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The boss of Santander says telling a bank you’re struggling may not harm your credit rating. …

“We need to show that we are human at the end of the phone,” she said. “There are some stories which are incredibly difficult for them to explain, for us to hear and to know the right thing to say. But I think that as long as we take the time to really understand what they are telling us we can work together and find a way out.”

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