Royal Mail to be investigated for missed delivery targets
The postal service faces another fine by the industry watchdog for falling short on first class mail. …
“Ofcom takes quality of service very seriously,” the regulator said. “In deciding whether the company is in breach of its obligations, we will consider if there were any exceptional events – beyond the company’s control – that may have explained why it missed its targets.”If it does not provide a satisfactory explanation and we determine that Royal Mail has failed to comply with its obligations, we may consider whether to impose a financial penalty,” it said.
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