Bid to make financial terms and conditions clearer
The City regulator wants firms to have a Consumer Duty to ensure fairness and value in products. …
Sheldon Mills, executive director of consumers and competition at the FCA, told the BBC this meant terms and conditions – as well as prices – would become clearer, it would be absolutely clear how customers could complain, additional charges would be clear and fair, and it would be easy to switch to another provider.
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