Cost of living: Energy suppliers failing struggling customers – Ofgem

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Failings included setting debt repayments so high that customers could not top-up their pre-payment meters. …

To help households with higher bills, the government introduced a cap to limited price rises, meaning a typical home pays £2,500 a year for gas and electricity. However, the cap is on the unit price of energy, so those with higher usage will pay more.

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