Qantas data breach exposes personal details of millions of customers

Millions of Qantas customers are at risk after hackers exploited a third-party system to steal personal information. Here’s what got stolen.

Computer code forming a skull shape on a dark blue background, symbolizing cybersecurity threats or hacking.

Qantas Airlines suffers data breach

Qantas Airways confirmed on July 2, 2025, that a cybercriminal accessed customer service records stored in an external system used by one of its contact centers. The company says it has contained the breach but is now working to reassure and inform affected customers.

The airline acknowledged that about 6 million customer service records are stored in the compromised platform. An initial review found that stolen information likely includes:

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